If you'd like to stop your subscription, you can close the account or cancel the subscription. Only the Account Owner can close an account or cancel a subscription. If you don't see the Close account section at the bottom of your sidebar in Settings, you aren't the Account Owner and can't take this action. 

If you need help updating the Account Owner for your account, please refer to What is an Account Owner? How do I change the Account Owner in my Harvest account?

Note that you must use a web browser to close your account or cancel your subscription; these actions aren't available in our mobile or desktop apps. 

Scheduling the cancelation of your subscription

This option allows you to keep using Harvest until the end of the subscription, at which point the account will automatically close. 

Once your account is closed, we’ll email the Account Owner a link to download your account’s time and invoice data, which will be available for one week. In addition, all data in the account will be maintained for six months. 

If the account isn’t reactivated after six months, it’ll be permanently deleted along with any data in it. For this reason, we recommend that you also export all data before canceling your subscription.

To schedule your subscription for cancelation, the Account Owner can take the following steps in a web browser:

1. Click on Settings (upper right corner).
   • Only Administrators can view and change account settings.
2. Click Close account in the left sidebar.
3. Click the Close account button.
4. Select Cancel my subscription.
5. Let us know why you’re canceling your subscription, then click Yes, cancel my subscription.
   • Your account will remain active until your subscription ends. 

How canceling your Harvest subscription affects your Forecast account

If the Harvest account is connected to a Forecast account, your linked Forecast account will remain active and stay connected to the Harvest account for six months after its subscription is canceled.

After six months, the connection between the accounts will be destroyed. The Forecast account will remain active, but it will be disconnected from Harvest. You can contact us if you want the accounts disconnected ahead of time.

Keeping your account active after scheduling the subscription for cancelation

Any Administrator on an account can withdraw a scheduled subscription cancelation. To do so, take the following steps in a web browser:

1. Click on Settings (upper right corner).
   • Only Administrators can view and change account settings.
2. Click Billing in the left sidebar.
3. In the Current plan section, click the Cancel link in the yellow message box. 
4. Click the Yes, undo cancellation button on the following pop-up message.

Once this action is taken, the account will no longer close after its renewal date; it’ll remain active and stay on its current billing plan.

Reactivating a canceled account

Any Administrator can restart a canceled account within six months. To do so, take the following steps in a web browser:

1. Click on Settings (upper right corner).
   • Only Administrators can view and change account settings.
2. Click Billing in the left sidebar.
3. Click Renew subscription.
4. Complete the upgrade process.
   • Please note that this will start a new paid subscription. 

Cancel your subscription by closing your account

If you want to cancel your subscription and completely delete the account, the Account Owner can close it from Settings. We’ll then email you a link to download your account’s time and invoice data, which will be available for one week after the account is closed.

We also recommend that you export any other data you may need before closing the account. If any of the exports are emailed to you rather than downloaded immediately, please make sure you follow those links and download the reports before closing the account, as the links won’t be available after you’ve taken that step.

To close your account, the Account Owner can take the following steps in a web browser:

1. Click on Settings (upper right corner).
   • Only Administrators can view and change account settings.
2. Click Close account in the left sidebar.
3. Click the Close account button.
4. Select Close my account immediately.
5. Let us know why you’re closing the account, then click the Yes, permanently close my account button.
   • Note that this action takes effect immediately, even if you have time remaining in your billing cycle, so please make sure you and your team are completely done using the account.

How closing your Harvest account affects your Forecast account

If the Harvest account you close is connected to a Forecast account, the Forecast account will no longer benefit from the integration features, but won't otherwise be affected. The Forecast account will remain active and you and your team will continue to have access to it.

If you'd also like to close your Forecast account, you can find the steps to do so in our article on closing your Forecast account.