Browser Extension Troubleshooting
Can’t sign in or connect
Note that your email and password must be an exact character-for-character match with the email and password set up for your Harvest ID. Capitalization is especially important for your password. If you’re copying and pasting these values, make sure you didn’t accidentally include a trailing space.
Can’t track time
Your timesheet or project may be locked, preventing you from tracking time. Sign in to Harvest and check your timesheet for the week—locked time will show a small lock icon to the right of the entry.
You can learn more about unlocking timesheets in our article about How to Unlock Time and Expenses.