iPhone app: Troubleshooting

If you’re having trouble using the Harvest for iPhone app—whether it's freezing sporadically, responding slowly, or not showing updated project information—here are some general troubleshooting steps you can take. There are also separate articles with information about unsynced entries as well as accessing Harvest from an iPad.

Make sure your device’s date and time are being set automatically

From your device’s home screen:

  1. Tap the Settings app icon.
  2. Tap General, then tap Date & time.
  3. Make sure Set automatically is switched on.

Make sure you’re using the latest version of Harvest for iPhone

Note: We support the latest version of the Harvest for iPhone app on the two most recent iOS versions.

  1. Go to the App Store on your device and search for Harvest (the app is listed as Harvest Time & Expense Tracker).
  2. Tap UPDATE.

Clear cache

From the Harvest for iPhone app:

  1. Tap the Account icon (lower right).
  2. Select Advanced.
  3. Select Clear cache.

Uninstall and reinstall the app

From your device’s Home screen:

  1. Tap and hold the Harvest for iPhone app icon until the icon starts to wiggle.
  2. Tap the x in the top corner of the app icon.
  3. Tap Delete in the alert.
  4. Download and install Harvest for iPhone again from the App Store.

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