Windows App - Troubleshooting

If you’re having trouble using the Harvest for Windows app, here are some general troubleshooting steps you can take.

Check your device’s internet connection

A strong internet connection is required to use Harvest for Windows. If you’re having trouble, you may want to turn your wifi off and back on and verify that your device is connected to the internet.

Make sure your device’s date and time are being set automatically

  1. Click the Start menu on your device (lower left).
  2. Select Settings > Time & language > Date & time.
  3. Make sure the setting is selected to have the date and time automatically set by the internet.

Check that you’re using the latest version of Harvest for Windows

  1. Open the Windows Store on your device.
  2. Search for Harvest Time Tracker.
  3. Under the menu next to the Launch button, choose Update.
  4. Wait for the download to complete and click Launch.

Reset the app

  1. Click the Start button on your device (lower left).
  2. Type Apps.
  3. Click on the Apps & features search result.
  4. Scroll down the list of apps and click on Harvest Time Tracker.
  5. Click Advanced Options.
  6. Click the gray Reset button.
  7. Wait for about a minute and then open Harvest for Windows and sign back in.

Uninstall and reinstall the app

  1. Click the Start button on your device (lower left).
  2. Type Apps.
  3. Click on the Apps & features search result.
  4. Scroll down the list of apps and click on Harvest Time Tracker.
  5. Select Uninstall.
  6. Download and install Harvest for Windows again from the Microsoft Store.

Send us a copy of system information

From the Harvest for Windows app:

  1. Click the gear icon.
  2. Select About > Copy System information.
  3. That will put the log in your clipboard, ready to paste into an email or our Contact Us form below.

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