Harvest was unable to charge my credit card for my subscription. What should I do?
If you’re a Regular User, check out our Regular User resources.
If the credit card payment for your Harvest subscription isn't working properly, or you received a failed payment notification, there are a few steps you can try to complete the payment.
First, either try a different card or update your current card. Once you do this, Harvest will automatically try to process the charge again.
If that doesn’t work, you may need to call your credit card company to find out why the charge has failed. Harvest recognizes a failed charge, but we can’t see the reason that your credit card was declined. When talking to your credit card company, you can tell them that the charge is from Harvest.
Once you have cleared the issue with your credit card company, just re-enter your credit card information by clicking the Update Credit Card button in the Billing Information section of Settings (top right), and Harvest will make another attempt to charge your card. (Our system will also automatically retry the charge after a few days if we don’t hear from you.)
You should receive an email from us and see a receipt in your Harvest account when we’ve successfully charged your card.