Delivery failed for an invoice or estimate email sent to my client. What should I do?

This article is for Administrators. Learn more about permissions.
If you’re a Regular User, check out our Regular User resources.

On rare occasions, an invoice or estimate email from Harvest may not be delivered to your client. We’ll send an email to notify you when an invoice or estimate cannot be delivered, but there isn’t any way for us to know if the message was filtered to someplace other than your client’s inbox.

If your client reports that they didn't receive an invoice or estimate email, or you receive a failed delivery email in your inbox, you can do one of the following to make sure that your client receives your invoice or estimate emails:

  • Change your client’s email address. Make sure the address is correct, and update it if not.
  • Request permission to send emails. Make sure your client doesn’t have any privacy settings that might be blocking the emails, and if they do, request that they add notifications@harvestapp.com to the list of addresses from which they can receive emails.
  • Have your client search their mailbox for messages from notifications@harvestapp.com. If the invoice or estimate email landed in spam or another mailbox in your client’s account, having them search the entire email account for notifications@harvestapp.com will help them uncover it. 

If the email address is correct and there are no settings preventing the delivery of your emails, please get in touch with us via our contact form and we’ll investigate.

Did you find this article helpful?

Still have questions? We’re happy to help!

Contact Us