Zendesk Support: Track time from Zendesk tickets

Track time to Harvest from any Zendesk ticket.

Installing the Zendesk Support integration

To install the Harvest integration, go to the Apps Marketplace under the Admin panel in Zendesk. Find the Harvest app and click the button to Install.

Once installed, refresh your page to see the Harvest time tracking application. If you’re signed in to your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your Harvest email and password, or you can use Google Sign-In.

Using the Zendesk Support integration

This add-on enables you to track time to Harvest directly from tickets in Zendesk. Select your project and task to start tracking your time. The ticket ID and title will auto-populate into the Harvest notes field, and the Harvest time entry will also have a link back to the Zendesk ticket.

You’ll be able to see how much total time has been tracked to the ticket in Zendesk. When you open a ticket that already has time tracked to it, the previously selected Harvest project and task will be auto-populated.

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