If you’re having trouble using the Harvest for Windows app—whether it's freezing sporadically, responding slowly, or not showing updated project information—here are some general troubleshooting steps you can take.

Check your device’s internet connection

A strong internet connection is required to use Harvest for Windows. If you’re having trouble, you may want to turn your wifi off and back on and verify that your device is connected to the internet.

Make sure your device’s date and time are being set automatically

1. Click the Start menu on your device (lower left).
2. Select Settings > Time & language > Date & time.
3. Make sure the setting is selected to have the date and time automatically set by the internet.

Check that you’re using the latest version of Harvest for Windows

The desktop app supports automatic updates. If you want to download the latest version manually, you can do so on our website

Reset the app

1. Click the Start button on your device (lower left).
2. Type Apps.
3. Click on the Apps & features search result.
4. Scroll down the list of apps and click on Harvest time tracker.
5. Click Advanced options.
6. Click the gray Reset button.
7. Wait for about a minute and then open Harvest for Windows and sign back in.

Uninstall and reinstall the app

1. Click the Start button on your device (lower left).
2. Type Apps.
3. Click on the Apps & features search result.
4. Scroll down the list of apps and click on Harvest time tracker.
5. Select Uninstall.
6. Download and install Harvest for Windows again from our website.

Send us a copy of system information

From the Harvest for Windows app:

1. Click the gear icon.
2. Select Preferences > Support > Send log to Harvest support.
3. That will prepare an email to our support with the latest application logs.