I cannot sign in. How can I fix this?

If you're unable to sign in to one of your accounts it could be because you've forgotten your password, you use different email addresses to access one or more accounts, or you've been archived in the account. Read on below for how to address the scenario that applies to you. 

I forgot my password. How do I reset it?

If you’ve forgotten your password and can’t sign in to Harvest ID:

  1. Head to https://id.getharvest.com.
  2. Click the Forgot your password? link.
  3. Enter your email address and click the Send link button.

You’ll receive a password reset email with a link you can follow to set a new password.

I have multiple accounts, but I don't see them all when I'm signed in. How do I fixed that?

If you use multiple Harvest and/or Forecast accounts but can’t sign in to or access one or more of them, you most likely use different email addresses to access the accounts. To merge them into one Harvest ID, please see this FAQ about using the same email address for all your accounts; otherwise, you’ll need to sign out of one and sign in to the other or use different browsers to stay signed in to the different accounts at the same time.

If you don’t have access to any of the accounts you were expecting to, first double-check that you’ve signed in with the correct email address. You might have accidentally signed in using an email address associated with an old expired trial rather than your currently active account, for example.

I've been archived in the account. How do I restore my access?

If you’re using the right email address and you still don’t see the account you’re trying to access, you may have been archived from it. Please contact a supervisor at your organization to inquire about this.

 

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