Delivery failed for an invoice or estimate email sent to my client. What should I do?
On rare occasions, an invoice or estimate email from Harvest may not be delivered to your client. We’ll send an email to notify you when an invoice or estimate cannot be delivered, but there is not any way for us to know if the message was filtered to someplace other than your client’s inbox.
If your client reports that they didn't receive an invoice or estimate email, or you receive a failed delivery email in your inbox, you can do one of the following to make sure that your client receives your invoice or estimate emails:
- Change your client’s email address. Make sure the address is correct, and update your client's email address if not.
- Request permission to send emails. Make sure your client doesn’t have any privacy settings that might be blocking the emails, and if they do, request that they add firstname.lastname@example.org to their list of trusted senders.
- Have your client search their mailbox for messages from email@example.com. If the invoice or estimate email landed in spam or another mailbox in your client’s account, having them search the entire email account for firstname.lastname@example.org will help them uncover it.
If the email address is correct and there are no settings preventing the delivery of your emails, please get in touch with us via our contact form and we’ll investigate.