If you use our recurring invoices feature, your clients can enable recurring payments in some instances.

How clients enable recurring payments

If a recurring invoice template is configured to automatically send invoices to your clients, and your client is paying a recurring invoice through Stripe, we'll ask those clients if they'd like to enable recurring payments. 

Once a client chooses to activate recurring payments, they’ll be asked to add a form of payment. Going forward, your client will be automatically billed according to the terms of the recurring invoice.

How clients manage recurring payments

Your client can manage their recurring payments from their client dashboard. If you don’t have the module enabled in your account, they’ll still be able to access the parts of it related to recurring payments from invoice emails and web invoices, but they won’t see information about all of the open and recently paid invoices they have with you.

Failed recurring payments

If a recurring payment fails, we’ll send an automatic email to inform your client. The email will include a link to their client dashboard, and we’ll let them know that we’ll retry the payment in 48 hours.

If payment fails after the second attempt, no further attempts will be made. We’ll send the client another email letting them know that the payment has failed and that they have to manually pay the invoice. Even if that happens with one invoice, the following invoice in the recurring series will try to collect the recurring payment as usual.