iPhone - Unsynced Entries
Time and expense entries you create using Harvest for iPhone are synced to your Harvest account whenever you’re connected to the internet. If the app can’t sync an entry for some reason, you will see a red badge on the Account tab at the bottom right of the screen. The number within the badge reflects the number of entries that are currently unsynced.
If you think you've lost data, or you are seeing that the hours on your phone and the hours on the web are different, unsynced entries may be responsible.
Finding Details About Your Unsynced Entries
- Tap the Account tab in the bottom right of the screen.
- Tap the Unsynced Entries menu option.
- Tap each individual entry to see the error message about why that entry can’t be synced.
Common Errors and Issues
If an entry says Pending Sync when you tap it, something is likely wrong with your internet connection. To fix this, verify that your device can connect to the internet via either mobile data or wifi. You may still experience problems if your connection is weak. When your internet is restored, tap the sync option (in the upper right) to try resyncing your entries.
Server conflict error due to something being archived or locked
You may see an error about a project, task, expense category, or time period being archived or locked. To fix this, restore or unlock the related item from the web version of Harvest. This article has detailed instructions for unlocking entries. Once items are unlocked, tap the sync option (in the upper right) to try resyncing your entries.
If none of the above steps work, we recommend manually recreating unsynced entries in the web version of Harvest. After that, you can use the general troubleshooting steps to fully reset your app by either clearing the cache or uninstalling and reinstalling the app. Keep in mind that if you take either of those actions, you will lose any entries that are currently unsynced.