What is an Account Owner?

The Account Owner is initially the person who signed up for your Harvest account. 

The Account Owner is the only person who can:

• Close your Harvest account or put it on hold.
• Make someone else the Account Owner.

How can I identify the Account Owner for my account?

Administrators can check the Team section to locate the Owner flag next to the Account Owner's name. Administrators can also see the Account Owner identified in the Settings section under Preferences.

How can the Account Owner be updated?

To change the Account Owner to another Administrator, the current Account Owner should:

1. Click on Settings (upper right corner).
2. Click Preferences in the left sidebar.
3. Scroll down to click Edit preferences.
4. Assign the new Account Owner from the dropdown menu.
   • Only employees (not contractors) with Administrator permissions can be the Account Owner.
   • If you don't see the teammate you're looking for, you'll want to edit their permissions and/or type within their profile.
5. Scroll down and click Save preferences.

If the current Account Owner is no longer available and you'd like to change your Harvest Account Owner to someone else, an Administrator on the account can request to change the Account Owner.

To do this, the Administrator should contact us. We require a direct email from the Administrator's registered address to process the change. Once we receive this request, we can update the Account Owner to another Administrator on the account. Only Administrators can request and be assigned as the new Account Owner—this security step ensures that only authorized users can make this change.